"On line ordering system is rubbish"

A review of Staples Uk- Head Office by Bernard written on Tuesday 17th of January 2017

I've just ordered a couple of things online and the experience was unbelievable. The Staples systems are just not fit for purpose. I was hounded by the system to edit my address. Having done that it displayed the address correctly and then when I continued changed it back to an invalid format whereby the house number was shown on a separate line BELOW the street name - i.e. it looked invalid. I tried to follow this up with the online chat service and things went from bad to worse - first I was asked for an order number, but the online system didn't show one - it turned out it is called a recap number, uh? Then I was told the operator couldn't see the order because it was too recent (!) after a minute or two I was told the address was correct - did that mean it had displayed it incorrectly but recorded it correctly - no idea. Then while this was going on I received an email which contained both an order acceptance document and a blank order cancellation pdf? with no explanation as to why this was included. Do these companies ever look at their systems from the users perspective - obviously not..

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